Telus Corporate EPP Frequently Asked Questions
Click here to check if you qualify for Telus EPP
If you are looking for pricing click here
The Telus Exclusive Partner Program partnered and fulfilled by Hotwire Communications offers a number of benefits, including having your own dedicated account manager, free shipping, free accessories; as well as discounts on our best rates.
Will I keep my same phone number when I switch to Telus EPP?
Yes, you will keep your same phone number. Please keep your current number active with your current cell phone provider if you are looking to port your number.
If your current phone number is no longer active, you would need to reactivate it in order to keep your number.
What is Telus EPP?
Telus EPP is our Exclusive Partner Program. Think of it as a group discount because you belong to a large organization; Telus Exclusive Partner Program formerly known as Employee Purchase Plan fulfilled by Hotwire Communications is our exclusive discount program for employees and members of select organizations. You can click here to check if you qualify for Telus EPP.
How to I know if I'm eligible for the program?
If you are an employee of a company or a member of an association that is offered a Telus discount rate, you are eligible. Feel free to call us if you would like to know more.
You can click here to check if you qualify for a corporate plan. You can also contact us using the chat below, or call us at 1-800-715-1468 or 416-743-3249
Where can I get the Telus EPP Login?
You can check if you qualify for Telus EPP by clicking here.
If you are unable to login, please call 1-800-715-1468 Ext. 103 for login link texted to you.
How many employers and organizations are a part of the EPP program?
Hotwire Telus EPP companies list is huge, and it's available to employees and members of companies, union members, association members all over Canada.
You can click here to check if you qualify for a corporate plan. You can also contact us using the chat below, or call us at 1-800-715-1468 or 416-743-3249
Will I be billed by Telus or Hotwire Communications?
You will be billed by Telus for your monthly services. Once you place your order here, your order gets fulfilled by Hotwire Communications as per our partnership agreement with Telus. Along with your device or SIM card, you will receive your Telus agreement and other details of your EPP plan.
We also fulfill other Telus products and services purchases i.e. Telus Small Business Solutions, Telus consumer plans, Telus SmartHome Security, Telus Secure Business, Telus Business Connect, Koodo Mobile, Koodo Home Internet, Koodo Prepaid etc. When you choose Hotwire to fulfill your Telus products and service, you get access to a dedicated representative and timely service, along with fast free shipping.
I am not in Toronto, can I still get this?
Yes, as long are you are in Canada!! Do you work for or are a member of a qualified, employer, union or organization? Then, yes, you can get this. Shipping is also free.
Is the EPP Program available Canadawide?
Yes, the program and offers are available Canadawide and the shipping is free.
Which countries are included in the Telus EPP Caribbean Traveler RoamingPlan?
Updated November 12th 2024: The following countries are included in the Canada-US-Mexico-Caribbean Plan. Call us at 1-800-715-1468 to switch to Telus from your current provider
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, French Guiana, French West Indies, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Saba, St. Barthelemy, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks and Caicos, U.S.
Can I get additional lines for my family?
Yes, you can activate up to 9 lines in total including tablets and Smartwatches etc. as long as everyone is on one account.
I don’t need a phone; is there a further discount on the plans?
If you don't need a device, simply choose one of our Bring Your Own Device plans.
What is the processing time?
Most orders are processed fairly quickly, some are even processed on the same day. If the phone you ordered is back-ordered, there may be a delay. We will contact you if there is a delay in your order. Telus eSIM activations for BYOD can be processed same day over one phone call.
Where is the In-Store Pickup?
Hotwire Communications 980 Albion Rd Etobicoke ON M9V1A7 416-743-3249; Too far? Shipping is free Canadawide. You will also get freebies with your device.
Why do you need my personal credit information? Is the credit check mandatory?
Only if you are new to Telus. Telus requires credit information for any subscriber requesting a post-paid service. A credit check is performed by Telus when activating a new account. Existing subscribers adding another line may not be subject to a credit check.
I’m Porting in my number from another carrier, is there a downtime? Do I have to change my number?
You will keep your phone number. No downtime.
There are two steps to porting when doing an EPP transaction. First we assign you a temporary number; then we request your line to be ported over when you have the device/ SIM Card in your hands. Your old service provider will send you a text message to confirm the transfer. Once replied 'YES' to the text, your number will be ported over.
Do I have to call my existing provider to cancel?
No, once the port is requested and both steps are completed, the system will automatically cancel your old service provider line.
I have a Telus consumer account, and I am switching to corporate account, will my Telus Phone number/ account number change?
No, your Telus phone number/ account number will remain the same when converting to a corporate account. Telus Charges a one-time $50 conversion fee per subscriber, when switching to a Corporate EPP account from an existing non-corporate account. When migrating more than 1 line over to corporate Hotwire Telus EPP, the migration fee can be waived. (Ask for details)
Can I get this deal at my local mall Telus Store?
No, Telus Employee Purchase Plan Offers are only available through EPP Account executives and their dealerships to avoid program misuse, as these offers are not available to the general public.
What is the return/ exchange policy? Who pays for the shipping costs in an event of a return/ exchange?
We follow the standard Telus return/ exchange policy (14 days: 30 mins/ 30 msgs/ 30 MB data limit).
The buyer will pay for shipping both ways in the event of an exchange (there are no exceptions to be made in terms of shipping costs).
If you are returning a device and got a free shipping promotion, the buyer will pay for the original shipping and the return shipping (there are no exceptions to be made in terms of shipping costs).
Our Free shipping promotion only includes one instance of free shipping (on the original purchase).
The phone and accessories should be in the original condition as provided to you. You will be charged for any items missing or not in the original condition or item that are used.
What are the associated fees?
Hotwire Communications does not charge any fees to fulfill your Telus transaction. Telus charges the following fees.
New Activations (From time to time this fee is waived): $70 Connection Fee on your first Telus invoice. (Call 1-800-715-1468 to find out if this fee is currently discounted or waived)
Existing Telus Corporate EPP Clients (From time to time this fee is waived when renewing more than 1 line at the same time): $70 Connection Fee upon renewal (your next Telus invoice)
Existing Telus Consumer/ Non-Corporate Clients migrating to corporate EPP and renewing
(From time to time this fee is waived when migrating more than 1 line at the same time)
: $50 Migration Fee
and $70 Upgrade Fee (on your next Telus invoice) (From time to time this fee is waived when renewing more than 1 line at the same time)
These fees are charged by TELUS and not by us. We do not have a way to over-ride or credit these fees.
What can be done to help me with the fees?
We are currently offering $70 value bonus to our clients. $70 Bonus will cover a Shockproof Case, Screen Protector, Fast Charger etc (bonus offers vary by device). Phone content transfer for pickup clients, and Free Canadawide Shipping for those getting their devices shipped.
BYOD clients get free SIM card and free shipping.
Why is my first Telus bill higher than normal?
Your first TELUS bill will be somewhat different from future TELUS bills. We bill you one month in advance for recurring charges such as your Rate Plan and Easy Payment for the device.
On your first bill, this amount is added to a partial cost from your date of activation to your billing date. Your first bill will also include a one-time connection fee. Days are determined by the month of the actual billing cycle. For example, a billing cycle beginning on March 16 and ending on April 15 would be 31 days.
Here is another example:
If you signed up for your services on the June 15th, and your billing cycle is on the 20th; your first bill will be for June 15th to June 20th (6 Days) + June 21st to July 20th (1 Month) + your connection fees and any other add-ons.
Why does the connection fee shows as a monthly add-on?
Note: A one-time connection fee will appear in the above section on your first bill and the service agreement. However, this is not a recurring fee and will not show up on future bills. We apologize for any confusion and Telus is working to correct this.
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My question is not listed here, how do I get more information?
Feel free to contact us via live chat, phone (1-800-715-1468) or email listed on the homepage.
Is it possible to get separate billing for the EPP users? I signed up for my family member but I want them to pay for their own bill
EPP customers are only eligible to have one EPP account. One bill for all users to avoid program misuse.
Is Telus EPP worth it?
As seen on Reddit and Redflagdeals: Telus epp rates are always better than other in-market rates. There are some really good sales from time to time. Even better if you get it through Hotwire as there are no fees and a bunch of freebies with devices. Hotwire Telus does not charge for shipping within Canada.
Can you do Telus EPP in store?
Yes, at 980 Albion Rd near Islington in Toronto; Too far? Canadawide Shipping is free.
Call 1-800-715-1468 to place your order.
Does Telus EPP support eSIM?
Yes, Call us at 1-800-715-1468.
Hotwire Telus EPP Contact
1-800-715-1468 or 416-743-3249
